Shipping policy
Shipping Rates and Methods
- For orders under $75.00 (Inc GST), a freight charge of $19.95 applies.
- For orders between $75.00 and $200.00 (Inc GST), a freight charge of $15.95 applies.
- Orders over $200.00 (Inc GST) qualify for free shipping.
- For remote or regional locations, shipping costs may be higher. If applicable, we will notify you and await your approval before dispatching your order.
- Orders are shipped using reliable courier services such as Australia Post, Direct Freight Express, Aramex or similar providers.
- All shipments will be dispatched with full tracking details provided for your convenience.
Dispatch Times
- Once payment has been successfully processed, we aim to dispatch orders within 1–2 business days.
- In rare cases where an item is unavailable within this timeframe, we will notify you within 24 hours of discovering the issue.
- For split shipments (if requested by the customer), additional charges may apply depending on the destination.
Estimated Delivery Times
Delivery times depend on your location and are estimated as follows:
- Metro NSW/ACT: 1–3 business days
- Metro VIC/QLD: 2–4 business days
- Metro SA/TAS: 3–8 business days
- Metro WA/NT: 7–10 business days
- Regional areas may require an extra 1–2 business days beyond the times listed above.
- Please note that public holidays and unforeseen events may impact delivery schedules.
Authority to Leave (ATL)
- If you select "Authority to Leave" (ATL) during checkout, you agree to allow our courier to leave the parcel at your nominated address without a signature.
- Once the courier deems the parcel delivered and leaves it at your location, Liteshine is not liable for any theft, damage, or loss.
- Should the courier consider the location unsafe to leave the parcel, they may leave a card for collection at a nearby depot. Collecting the parcel will be the customer’s responsibility.
- Orders under $200 will automatically default to ATL unless otherwise specified.
Return to Sender (RTS)
- Customers must provide an accurate and complete delivery address during checkout.
- If a parcel cannot be delivered due to incorrect address details or failure to collect from a depot, it may be returned to us.
- In such cases, the customer will bear the cost of re-shipping. Please review your order details carefully to avoid additional charges.
Damaged or Missing Items
- While we take great care to package and ship your orders securely, any claims for missing or damaged items in transit must be made within three days of delivery.
- Such claims will be processed in accordance with the courier’s terms and conditions.
Special Delivery Conditions
- Certain products may require special handling, such as assembly or testing. These details will be specified in the product description on our website.
- If you’re unavailable to receive your order and the courier needs to make additional delivery attempts, you may be liable for any associated costs.
Important Notes
- Do not book electricians or installers until you have received and inspected your items. Liteshine is not liable for any costs incurred due to delayed, incorrect, or damaged deliveries.
- Delivery delays caused by courier issues, unforeseen circumstances, or customer unavailability do not qualify for returns or refunds.
- Liteshine does not deliver to PO boxes or offer on-approach delivery. Please provide a valid street address for smooth delivery.
For further questions or assistance, feel free to contact our team at info@liteshine.com.au. We’re here to help ensure your delivery experience is as seamless as possible!