Refund policy

30-Day Return Policy

Liteshine accepts returns within 30 days of purchase, provided the item is returned in its original, sealable condition with all packaging intact. The product must not be used, installed, or damaged.

Change of Mind Returns

We understand that sometimes you may change your mind about a purchase. If this happens, you can request a return within 30 days of receiving your order, subject to the item being in its original, resalable condition and the relevant vendor’s return policy.

As our products are supplied by different trusted partner brands, return conditions may vary between vendors. For change-of-mind returns, the following costs may apply:

• Delivery costs: The original cost of delivering the product to you may be deducted from your refund, even if you received free shipping at the time of purchase.
• Return shipping: The cost of returning the product to the vendor will be the customer’s responsibility.
• Restocking/handling fee: Some vendors may charge a restocking or handling fee of up to 30% of the product value.

Don’t worry, we’ll always let you know about any applicable freight, restocking or handling fees before processing your return, so you can understand the costs and decide whether you would like to proceed.

Once the item has been returned and inspected to confirm it is in resalable condition, we’ll process your refund, less any applicable charges.

We appreciate your understanding and will always aim to make the return process as clear and straightforward as possible.

Cost and arrangement of returned goods is subject to the reason

If an incorrect item was dispatched by Liteshine, Liteshine will bear the cost of arranging a replacement and collection of the incorrect item

If the goods have been incorrectly ordered or are no longer required, the customer will bear the return freight costs.

Warranty Claims

For warranty claims, customers must provide proof of purchase and ensure that the product is within its warranty period. Warranty is replacement only and does not cover damages caused by unprofessional installation, modifications, improper use, or short circuits.

Damaged or Missing Items

If you receive a damaged or missing item, please notify Liteshine within 7 days of receipt. Customers must provide photographic evidence of the issue by emailing our support team. Do not dispose of damaged items before receiving written confirmation from Liteshine, as we may require them to be returned for further investigation.

Cancellations

Orders can be cancelled within 10 hours of purchase, provided they have not been shipped. Once dispatched, orders cannot be cancelled. If an order is cancelled after shipment, it will be processed as a return, and the customer will be responsible for return shipping costs.

Exclusions

The following items are non-returnable:

• Clearance items
• Custom-made or made-to-order products
• Items that have been installed or used

Refunds & Processing

Refunds will be processed once the returned item is received and inspected. Refunds will be issued to the original payment method, minus any applicable shipping costs. In some cases, store credit may be offered instead of a refund.

Contact Us

For any return or refund inquiries, please contact our support team at info@liteshine.com.au. We strive to respond within 2-4 hours during business hours.